Terms of service

The agreement

These terms apply between you and ProofRelay (proofrelay.com.au) when you create an account or use the service. Using the free checker at /check needs no account and sends us nothing; only the "your data" and "what ProofRelay is not" sections below are relevant to it.

What ProofRelay is — and is not

ProofRelay is a verification and approval workflow. It flags risk indicators in payment instructions, enforces separation of duties, records callback verification through contacts your organisation established in advance, and keeps a tamper-evident record of what was checked and decided.

It does not, and cannot, prove an instruction is genuine. A criminal controlling a supplier's real mailbox produces emails that pass every automated check in existence. ProofRelay will never tell you a payment is "safe", and nothing in the product or these terms is a guarantee against fraud. Every check ends the same way: confirm by phone on a number you already hold. The decision to pay, and the payment itself, are always yours — ProofRelay never moves money and never connects to your bank.

Results of third-party lookups (such as the Australian Business Register or domain records) are presented as information from those sources, not as proof of anything, and imply no government endorsement of ProofRelay.

Early access and pricing

The service is currently in early access and free, with no payment details collected. Paid plans are described on the site as where pricing is headed. If we introduce charges, we will tell existing account holders before anything applies to them, and you can export your data and leave rather than pay.

Your account and acceptable use

• Keep your sign-in credentials to yourself, and tell us if you believe an account is compromised.
• Give accurate information — the product exists to verify facts, and it is only as good as what your organisation enters.
• Don't use the service to break the law, probe or overload it, attempt to access another organisation's data, or resell it without our agreement.

We may suspend accounts that do these things, telling you why.

Your data

Your organisation's data belongs to your organisation. You give us only the rights needed to run the service on it. Export and deletion work as described in the privacy policy.

Availability and changes

The service is provided as-is, without an uptime guarantee, and features may change as it develops. We run a substantial automated test suite before releases, and we will not remove a safety control and leave the interface looking as though it is still there. If we make material changes to these terms we will post the change here with a new date, and for significant changes we will notify account holders.

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law or any other law that cannot be excluded. Beyond what the law preserves: the service is a decision aid, the decision remains yours, and to the maximum extent permitted by law we are not liable for losses from payments you choose to make, and our total liability is limited to the amount you paid us for the service in the twelve months before the claim — which, during free early access, is zero — or, where the law requires more, resupply of the service.

Ending things

You can stop using the service at any time, and an organisation owner can request deletion as described in the privacy policy. These terms are governed by the laws of Australia.

Contact

hello@proofrelay.com.au